To allow us to promptly begin the fund recovery process, you will need to provide the following documents and information. These materials will help our specialists quickly assess your situation and determine the most effective recovery strategy:
Proof of transactions
Please provide bank statements, transfer confirmations, payment receipts, or any other documents confirming the transfer of funds. This will allow us to identify the payments and determine their purpose.
Contract and terms of service
If you have copies of any agreements with the broker or investment platform, as well as documents describing the terms of the service or transaction, they will be essential for legal analysis. Screenshots of the terms published on the company’s website are also acceptable.
Screenshots and correspondence with company representatives
All communication with the broker or platform — including emails, messages, and call records — may serve as important evidence for understanding the situation and identifying fraudulent activity. Please retain and provide screenshots, emails, and text messages where possible.
Documents related to withdrawal refusals
If you were denied a withdrawal, it is important to keep all confirmations and correspondence in which you were informed of refusals, “additional fees,” “verifications,” or any other conditions imposed to block the withdrawal of funds.
Personal identification documents
To officially represent your interests and interact with financial institutions, we will require proof of identity (passport or other valid identification document).
Any additional information related to the case
Any other relevant details that may be helpful — such as account details for refunds or names of company employees — can significantly speed up the process and increase the likelihood of a successful recovery.
Important:
Throughout the recovery process, we assist you in gathering the required materials and will inform you if any additional information is needed. By contacting us, you can be assured that all data is handled with strict confidentiality and used solely for the purpose of recovering your funds.